22:47 on Tuesday 12 January. Example lock screen of Tom Reid, Northgate Property Management.

Tonight's repair messages, sorted into tickets by morning

Tenants keep using WhatsApp. Haris asks them what's wrong, opens the ticket and invites bids from your contractors.

Book a demo See the morning

Example: Tom Reid's phone, Northgate Property Management

WhatsAppnow

Elm Grove (tenant)

The boiler's showing F28 again, no heating
WhatsApp6m ago

Pennine Plumbing (contractor)

Can do Thursday 9–11, £180
WhatsApp11m ago

Flat 4B (tenant)

Still no power in the kitchen sockets
WhatsApp18m ago

BrightSpark Electrical (contractor)

Can be at Flat 4B tomorrow 14:00 if someone confirms
WhatsApp35m ago

Brew & Co (tenant)

Espresso machine tripped the circuit again
WhatsApp49m ago

Hollis REIT (owner)

What did the Riverside lift repair cost?
WhatsApp1h ago

Flat 2A (tenant)

Hallway light on the 2nd floor is out again
WhatsApp1h ago

Flat 6C (tenant)

Voice message (0:19): the wardrobe door's come off

6 repairs. 2 need you.

#142

Combi boiler F28, no heating

14 Elm Grove, Leeds Pennine bid £180, Thu 09:00–11:00

Needs you

Urgent 10h left
#151

Kitchen sockets dead

Riverside Court, Flat 4B Today 14:00, tenant confirmed

Needs you

Urgent 7h left
#149

Espresso machine trips the circuit

Brew & Co, Kingsway Unit 3 Unplugged for now. Bids invited.

Urgent 13h left
#138

Lift repair, cost question

Riverside Court £1,240 of £1,500, shown to Hollis REIT

Closed Paid
#153

2nd-floor hallway light out

Riverside Court, communal BrightSpark invited to bid

Routine 4d 13h left
#155

Wardrobe door off its hinge

Riverside Court, Flat 6C Handy Hands invited to bid

Routine 4d 13h left

Follow #142 from the voice note to the review

Elm Grove sent a voice note at 19:12. By 19:16 it was ticket #142, with bids invited.

Haris answers on the WhatsApp number your tenants already use. It transcribes voice notes and calls, checks photos, asks the two or three questions you'd ask for that kind of fault, then opens a ticket or adds to the one that's already open. At 22:47, when the tenant wrote again, Haris added the message to #142, so your phone stayed quiet.

Northgate repairsThe tenant's WhatsApp, 14 Elm Grove Example

Tenant, 19:12: Transcript: Hi, the boiler's showing F28 and there's no heating or hot water. We've got two kids here. 19:12
Haris agent, 19:12: Sorry to hear that. Two quick questions so the engineer comes prepared: what does the pressure gauge on the front of the boiler read? And is it no heating and no hot water, or just one of them? 19:12
Tenant, 19:14: Photo: Boiler display showing F28 19:14
Tenant, 19:14: Gauge says about 0.6. Neither works. 19:14
Haris agent, 19:15: Thanks. I've logged this for Northgate as an urgent repair: no heating or hot water, fault F28, pressure 0.6 bar. Is that right? 19:15
Tenant, 19:15: Yes, that's right 19:15
Haris agent, 19:16: It's ticket #142. Northgate will send you a time for the engineer here. If you ever smell gas, leave the house and call the National Gas Emergency line on 0800 111 999. 19:16
Later that evening
Tenant, 22:47: The boiler's showing F28 again, no heating 22:47
Haris agent, 22:47: Thanks, I've added that to #142. An engineer has offered Thursday 09:00–11:00 and Northgate will confirm it in the morning. 22:47

#142 Example ticket

Combi boiler F28, no heating or hot water

Urgent 24h clock: 10h left Bidding 14 Elm Grove, Leeds · Whole house Owner: David Okafor

Voice note from the tenant, transcribed Tue 19:12

“The boiler's showing F28 and there's no heating or hot water. We've got two kids here.”
Photo checked Tue 19:14

Boiler display reads F28, relevant to this repair.
Diagnosis confirmed by the tenant Tue 19:15

No heating or hot water, fault F28, pressure 0.6 bar. Heating, urgent, 24-hour clock started.
Bids invited Tue 19:16

Pennine Plumbing & Heating and one other approved heating contractor in Leeds.
Bid in: Pennine Plumbing & Heating Tue 22:41

£180, Thursday 09:00–11:00, on site within 48 hours.
Tenant message linked to #142 Tue 22:47

“The boiler's showing F28 again, no heating.” Added here, so no duplicate ticket.
Bid in: second heating contractor Wed 07:02

£215, Friday 13:00–15:00, on site within 72 hours.

At 08:30 you approve one bid and confirm one visit. The other four are already moving.

Approved contractors bid on the ticket with a price, a slot and how fast they'll be on site. Accepting one assigns them, sets the budget and declines the rest, and the tenant gets the slot on WhatsApp with Confirm and Pick another time buttons.

#142 Example

Combi boiler F28: 2 bids in

Budget is empty until you accept a bid. The tenant has asked for the earliest slot.

Pennine Plumbing & Heating

Gas Safe, Leeds · On site within 48h

£180

Thu 09:00–11:00
Second approved heating contractor

Gas Safe, Leeds · On site within 72h

£215

Fri 13:00–15:00

Every ticket carries its clock

The agent sets the priority from what the tenant tells it, and the clock starts from their first message. You can change the priority on the ticket.

Emergency 4 hours

For gas smell, flooding, sparks, no heat in winter

#156 Water through the kitchen ceiling, Riverside Court, Flat 3A 3h 12m left
Urgent 24 hours

For no hot water, a shop's circuit tripping, dead sockets

#142 Combi boiler F28, no heating, 14 Elm Grove, Leeds 10h left
Routine 5 days

For a wardrobe door, a hallway light, a dripping tap

#155 Wardrobe door off its hinge, Riverside Court, Flat 6C 4 days 13h left

Hollis REIT sees what the lift repair cost without asking you, and BrightSpark gets one button per job

Owners get a free read-only seat with every issue and every pound on their buildings, including your internal notes. Contractors get a free web dashboard on their phone, with no app to install: bid requests, then one big button for the next step on each job. Tenants never sign up for anything.

Hollis Residential REIT · read-only seat · Example

Riverside Court, Salford: January

£3,410 spent of £5,000 budget

Open issues: 3
Emergencies: 0
Average time to fix: 2.4 days

Issues at Riverside Court this month
Issue	Status	Cost / budget
#138 Lift repair	Closed	£1,240 / £1,500
#151 Flat 4B kitchen sockets	Visit today 14:00	£95 / £95
#153 2nd-floor hallway light	Bidding	Not set
#155 Flat 6C wardrobe door	Bidding	Not set

Northgate · Flat 4B visit confirmed for today 14:00

BrightSpark Electrical · Jake Turner · Example

#151 Kitchen sockets dead

Riverside Court, Flat 4B, Salford · today 14:00–16:00

Agent's notes: one room only, breaker not tripped, fridge on the same circuit still working.

Status: Scheduled

Next after this: Arrived, then Fixed, Need another visit, Waiting for parts or Couldn't get in.

Read the owner's view, the contractor's view or what tenants see.

£2 per unit per month, and owners and contractors use it free

WhatsApp intake by the AI agent is included, voice calls too, within fair use. The minimum is £20 a month. A landlord managing up to 3 homes themselves pays £9 a month flat.

Book a demo Worked examples on the pricing page

Units you manage

£480 a month

240 units × £2. Owners and contractors on those units are free.

Tenants install nothing, and you can open the demo app today

Do tenants have to download anything?: No. They message, send a voice note or photo, or call the WhatsApp number they already have for you. Haris answers there, and visit times arrive as WhatsApp buttons.
What does the AI do?: It transcribes voice notes and calls, checks that photos show the problem, asks the questions you'd ask for that kind of fault, works out which flat and which open ticket a message belongs to, and opens or updates the ticket. Anything it isn't sure about goes to your inbox.
What happens in an emergency?: Gas smells, flooding, sparks and no heat in winter are marked emergency with a 4-hour clock, and the agent gives the tenant safety advice straight away, such as leaving the house and calling the gas emergency line.
Who pays?: The managing company: £2 per unit per month, minimum £20. Owners get a free read-only seat and contractors use Haris free.
Which currencies and languages?: Budgets and costs in GBP, SAR or AED. The agent replies in the tenant's own language, and you read every message in English on the ticket.
Can I try it before a demo?: Yes. Open the demo app at app.haris.chat and switch persona top-right to see the manager, owner and contractor views with example data.

Book a demo and hand tonight's messages to Haris

We'll walk you through Haris on a call, with one of your own buildings as the example, and answer the questions your team will ask.